Refund policy

At SkinRay Cart, due to the hygienic and personal nature of skincare and cosmetic products, we do not accept returns once an order has been delivered.

Please read our policy carefully before placing an order.

1. No Return Policy

  • All products sold on skinraycart.com are non-returnable

  • We do not accept returns or exchanges under any circumstances

  • Once the order is delivered, it cannot be returned

2. Damaged or Incorrect Products

Although we do not accept returns, we do offer replacement or refund in the following cases:

  • Product received is damaged

  • Product received is defective

  • Product received is incorrect

Conditions:

  • You must notify us within 48 hours of delivery

  • Unboxing video is mandatory

  • Product must be unused and in original packaging

3. Refund / Replacement Process

To raise a request:

  1. Email us at support@skinraycart.com

  2. Mention your Order ID

  3. Attach clear photos/videos and unboxing video

  4. Our team will review and respond within 2 working days

4. Refund Timeline

  • If approved, refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • Shipping charges are non-refundable

5. Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not allowed

6. Important Notes

  • Claims without unboxing video will not be accepted

  • Damage due to customer handling will not be eligible

  • Minor packaging wear during transit does not qualify as damage

7. Contact Us

📧 Email: support@skinraycart.com
🌐 Website: www.skinraycart.com